Frequently Asked Questions
Find Answers
Have questions? We’ve compiled answers to some of the most common queries about our tours, bookings, and travel services in Sri Lanka. If you don’t see your question here, feel free to contact us directly for assistance.
Visa & Travel Requirements
Most visitors require an Electronic Travel Authorization (ETA) to enter Sri Lanka. Check your country’s visa requirements before travel.
Carry your passport, travel documents, and booking confirmations.
A printed receipt is not required. A digital copy of your booking confirmation is sufficient.
Tours & Packages
Yes! We specialize in custom tours. You can submit your preferences through our Tailor-Made Tours form.
Costs vary depending on the itinerary, duration, and accommodation type. Contact us with your preferences, and we’ll provide a detailed quote.
Absolutely! We offer family-friendly itineraries and can customize packages for all age groups, including infants and teens.
Bookings & Payment
You can make a reservation directly on our website via the “Request Quote” or booking forms, or by contacting us directly.
Yes, modifications and cancellations are possible depending on the package. Please refer to our booking policy or contact us for assistance.
We accept all major credit/debit cards, PayPal, and bank transfers. Full payment details will be provided at the time of booking.
Yes, our online payment system is secure and encrypted to protect your personal and financial information.
No hidden charges. Any additional costs (such as entrance fees, special requests, or optional activities) will be clearly communicated before booking.
Travel Experience in Sri Lanka
Sri Lanka has two main monsoon seasons. Generally, December to March is ideal for the west and south coasts, while May to September is best for the east coast.
Lightweight clothing, sun protection, comfortable shoes for walking, and a light raincoat during monsoon periods are recommended.
We provide private vehicles with professional drivers for all our tours. Depending on your package, options include air-conditioned cars, vans, or buses.
Yes, airport transfers are included in all our tour packages, covering both arrival and departure for your convenience.
Accommodation
We offer a range of accommodations including luxury resorts, star-rated hotels, boutique stays, and private villas. All options are carefully selected for quality, comfort, and excellent service.
Yes, you can suggest preferred hotels, and we’ll include them in your custom itinerary where possible.
Safety & Emergency
Sri Lanka is generally safe for tourists. Our tours prioritize your safety with experienced drivers, guided visits, and up-to-date local information.
Our team is available 24/7 to assist you in case of any emergencies or unforeseen events during your travel.
